Terms & Conditions

These terms and conditions apply for all customers.

The Dolls’ House Workshop is owned and operated by Tokeley and Sons Ltd, registered in England and Wales (company registration number 7607724 Registered Office, Cambridge House, 27 Cambridge Park, Wanstead, London E11 2PU)

General Terms and Conditions of Sale

These apply to any order placed with The Dolls’ House Workshop; you must read these general terms and conditions of sale. By placing an order through The Dolls’ House Workshop, you confirm that you have read, understood and agree to these in their entirety. We have taken all reasonable precautions to try to ensure accuracy of prices and product descriptions. However, when ordering, please note that:

  • orders are accepted on the basis that there are no material error in the description of the goods their advertised price
  • packaging may vary from that shown
  • the weights and dimensions shown are approximate only
  • whilst we try to replicate colours accurately, actual colours you see will accurately reflect the actual colour
  • all products are subject to availability

Website Terms and Conditions

The website terms and conditions apply to your use of the website at https:/www.Thedollshouseworkshop.com/. By accessing, browsing, using or registering with the website, you confirm that you have read, understood and agree to the website terms.

These website terms are in addition to the terms of our privacy policy which explains which personal information we collect about you. You might find it helpful to view our privacy policy. Please note that when you agree to the website terms you also agree to have read and understood our privacy policy.

Customer Security

You are responsible for maintaining the confidentiality of your account. You agree by signing up that we shall not be liable for any loss or damage which may arise as a result of any failure by the account holder to protect their account.

Acceptance of Your Order

Completion of the checkout process does not constitute our acceptance of your order which takes place only when we dispatch your products. Products remain our property until we have received payment in full from you. Card payments are subject to authorisation by your card issuer. All trade account holders are subject to a 30 day account and orders are only dispatched if account is not overdue. If not payment is received within time specified or at time of purchase the products must be returned within 30 days, in the same condition that you received them, and at your own expense. We reserve the right to charge for any damage to any products that is subject of an unpaid order.

Delivery

Most products are held in stock and are available for same day dispatch. However, if a product is temporarily out of stock we will let you know as soon as possible. We aim to dispatch all orders within the league times.

Your order will be dispatched from the United Kingdom. Due to customs, legal, regulatory and/or other restrictions, some of our products may not be available to certain destinations outside the United Kingdom. We reserve the right to define what can be delivered to which destination. Please note that your order may be subject to import duty and note cannot be held responsible for any import taxes or fees incurred on your order.

Please refer to our delivery page for information about delivery.

Returns

Please refer to our returns policy or information about returns.

Use of Our Website

You may use, download and print content on the website solely for your own personal use or internal business purposes. You may not without prior written consent:

  • copy, reproduce, use or otherwise deal with any content on the website or brochure
  • modify, distribute or re-post any content on the website or brochure for any purpose
  • use the content of the website for any commercial exploitation whatsoever.

Ownership of copyright

Al of our published material and images within our website are protected copyright by copyright law. “Dolls’ House Workshop”, www.dollshouseworkshop.com and its logo are registered trademarks. If your acquire any copyright or otherwise, including any right you may have in user generated content that you submit through the website, then you agree to assign those right to us.

Accuracy of Content

Although we make every effort to ensure the accuracy of information, to the extent permitted by applicable law, we disclaim all representations and warranties, express or implied, that content or information displayed in or on the website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Dolls’ House Workshop.