Dolls’ House Workshop is committed to respecting and protecting the privacy right of its customers.

This privacy policy explains how we collect, store and use personal information when you browse www.thedollshouseworkshop.com, shop with us or otherwise provide your personal information to us. It details the type of personal information we collect from you, how we use it and the rights you have in regard to our use of it. By accessing, browsing or otherwise using the website, you confirm that you have read, understood and agree to its privacy policy in its entirety.

We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the privacy and Electronic Communications (EC Directive) Regulations 2003 and any other applicable privacy laws.

About Dolls’ House Workshop

Dolls’ House Workshop is a trading style of Tokeley and Sons Ltd registered in England and Wales (business registration number 07607724) registered office: Cambridge House, 27 Cambridge Park, Wanstead, London, E11 2PU (VAT number 113720259)

The personal information we collect about you

When you make a purchase from Dolls’ House Workshop (including purchases made through the website, over the phone or on an order form) we may collect the following personal information about you;

  • Your name
  • Your contact details: billing and delivery postal address, phone and email
  • If you have registered with us, your customer number, username and password
  • If you place an order with us, your payment card details
  • Who you are buying for
  • How you found out about us
  • Your communication preferences.

How we may store and use your personal information

Dolls’ House Workshop may collect, store and process your personal information:

  • To make the website available to you if you a registered email address, customer number or password
  • To process your payment card details and, in certain instances, disclose your personal data to third party credit reference agencies to access your suitability for multi part payment orders
  • For processing and dispatching your order
  • To keep you informed about the processing of your order
  • To quality assure service levels provided by Royal Mail and our designated delivery company
  • To obtain feedback on your shopping experience with us to assist with quality control, research and development, analysis, testing, product range and risk management
  • To make you aware of promotional offers, prize draws, loyalty offers and competions
  • To obtain feedback and keep you informed about product and services which we think may interest you
  • For any related purposes, or where we have a legal right or duty under and order of a governmental or law enforcement body to use or disclose your information (including for crime and fraud prevention and related purposes)

Except as set out in this privacy policy, we will not disclose personal information to any third party, but where information is disclosed, a record of that information may be kept.

Responsibility to young persons

We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use the website or submit any personal data to unless you have the consent of, and are supervised by, a parent or guardian.

Cookies

This website uses cookies. By using this website you agree to our use of cookies.

False emails

We will never ask you to confirm full account or credit card details via email. If you receive an email claiming to be from Dolls’ House Workshop asking you to do so, please ignore and do not respond.

Your rights

You have the following rights:

  • To ask what personal information we hold about you, subject to the relevant fee applicable by law
  • To ask us to update or correct, free of charge, any out of date data we currently hold about you
  • To opt out of any marketing communications that we may send you
  • If you wish to unsubscribe from email marketing communications that we may send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any email.